FAQ
Frequently asked questions.
Everything you need to know about our services, how we work, and the cybersecurity solutions we distribute.
What types of projects does Olimar take on?
Olimar works across three areas: custom development (web applications, business platforms, mobile apps, API integrations), applied AI (assistants, automation, generative AI woven into your workflows), and managed cybersecurity, as an authorized distributor and integrator of the SecuAAS suite. We focus on SMBs that want tools that actually work — not just demos.
Which solutions does Olimar distribute?
Three products published by SecuAAS, for which Olimar is an authorized distributor and integrator:
SecuScan — see your organization the way an attacker does: external attack surface (EASM), cloud security (CNAPP), autonomous penetration testing and code scanning, with reports for executives, the security lead and technical teams.
SecuAI — a generative AI gateway with sovereign anonymization: when you enable it, personal information is detected in Québec, then replaced with pseudonyms (tokenization) or the request is blocked; you use sovereign models hosted in Québec or the major models on the market, with each model's residency displayed.
SecuSIEM (beta) — your logs, your alerts, your evidence: centralized collection, incident detection and retention up to 7 years, with logs that reside in Québec.
Olimar is also a JumpCloud partner: JumpCloud Platform Prime manages businesses’ identities, access and devices. The service is hosted in the United States by JumpCloud Inc.
What does “beta” mean for SecuSIEM?
It means the product is in production and usable, but evolving quickly: some features are being finalized and the interface is changing. The status is displayed for transparency.
Organizations adopting it now receive close support and see their needs reflected in the roadmap. The subscription is monthly with no commitment: you can stop at any time.
How do I access the client portal?
The Olimar client portal is reachable from the “Client portal” button at the top of every page. That is where you subscribe to a product, track your usage and AI credits, and consult your invoices.
No account yet? Create one yourself, online, in minutes, from the portal's sign-in page. Need a hand? Get in touch.
Do you work with SMBs? Is there a minimum size?
Yes, SMBs are our core market. There is no minimum — we work with businesses of 5 people as readily as with organizations of 200. What matters is a real problem and the will to address it properly. Reach out and we'll discuss your specific situation.
Where is data hosted?
Olimar's infrastructure runs on dedicated OVH servers located in Canada. Your data stays in the country. Canadian hosting is a non-negotiable baseline for us, especially in the context of Law 25 / Quebec's privacy requirements.
For the products we distribute, the infrastructure and GPUs of SecuScan, SecuAI and SecuSIEM are in Québec, and SecuSIEM logs reside there. Some processing relies on AI models hosted outside Québec: the only exception is SecuScan's penetration testing, which uses frontier models without anonymization, which is why it must run in a sandbox-type environment, isolated from production and free of data; for SecuAI, each third-party model's residency is displayed, and anonymization, enabled per request or enforced on a key, takes place entirely in Québec: the original personal information never leaves Québec to be analyzed.
JumpCloud is the exception: the service is hosted in the United States by JumpCloud Inc. See the JumpCloud page.
One exception: transactional email delivery goes through Resend, whose servers are in the United States — this transfer is disclosed in our privacy policy.
Are you Law 25 compliant? Can you help us comply?
Yes. Law 25 compliance is built into how we work: data minimization, hosting in Canada, explicit consent, and a published privacy policy. We don't just talk about it — we apply it to our own infrastructure.
To help you, we can assess your current posture, identify gaps, and guide you through the required measures (registries, processes, policy). A dedicated solution for Québec SMBs is currently in development.
How does a typical project unfold?
An Olimar project follows four stages:
1. Discovery (1–2 wks) — Scoping meeting, needs analysis, scope definition, and proposal.
2. Design (1–3 wks) — Technical architecture, wireframes or prototypes as needed, validation before build.
3. Build (varies) — Iterative deliveries with regular sync points. You see progress as it happens.
4. Deployment and handover — Go-live, training if required, documentation. Overall timelines range from a few weeks (targeted integration) to several months (full platform).
Do you build mobile apps too?
Yes. Our business platforms come with a mobile app when field teams need one — drivers, technicians, sales reps. We build them with React Native (Expo), which shares the same code between Android and iOS and lets us ship a test APK quickly.
That is the case for our food-distribution management platform, whose Android app rides along with the drivers: the day's route, barcode scanning, customer signature on delivery, and product returns reported with photos. See our work.
Do you offer support and maintenance after delivery?
Yes. The relationship doesn't end at delivery. We offer support and maintenance agreements tailored to each project: updates, fixes, improvements, and infrastructure supervision for hosted clients. Terms are agreed at proposal time — there's no one-size-fits-all package.
How do I get a quote?
Easy: fill in the contact form and choose the subject that matches your need (custom project, SecuScan, SecuAI or SecuSIEM). You can also write to us at info@olimar.ca. We take the time to understand your situation before proposing anything.